I filed into the auditorium for Grand Rounds, struggling to find an empty seat. It was 2015, and I was anxious to both hear directly from Prof Christensen — as well as to see others’ reactions to what he was going to say. …

Imagine being able to receive medical care without ever leaving your home or place of work, truly integrating health care into *your* life. This is now a reality thanks to the growing adoption of telehealth in healthcare systems across the country, and our academic health system is no exception. But…

Courtney Wack Patient Education Specialist Communication in healthcare is constantly evolving. Healthcare providers used to have a handwritten shorthand of abbreviations and symbols to communicate with each other. Now it would be a fun party game to try to guess some of these: These context-specific abbreviations and acronyms can be…

3 Takeaways Last week, 10,000 people in the digital health and health transformation world spent time convening in Las Vegas. We attended to continue our work identifying promising early stage companies as part of our work to bring the best innovations to our system. …

How we think about implementing digital engagement programs at Froedtert & MCW — We often hear “It takes a village” when thinking about raising kids. Anyone with children with family or close friends nearby knows how blessed they are to count on one another — not just at times of need, but also for that daily support, encouragement, appraisals and advice. Parents are…

Ever since the first patient portals emerged circa 2000, clinicians and healthcare organizations have been dealing with the smoldering challenge of incorporating patient messaging as an integral part of the care delivery lifecycle. Portal messages from patients (e.g. …

How We Use Healthcare Delivery Science To Deimplement Lower Value Interventions and Expand Higher Value Ones Becker’s recently had an interesting article titled de-innovation, sharing examples from a few health systems about what is chosen to be eliminated or removed. David Asch, who leads UPenn’s Center for Health Care Innovation had a nice quote: “There’s a resistance to innovation and it’s a term I like to…

Over the next several weeks, we are releasing two updates to our mobile app that provide a refreshed look, more intuitive navigation, and new features that make it easier to take care of yourself. Over the last two years, we have introduced an updated app about every 12 months, our…

Melek Somai MD, MPH and I recently wrote in a forthcoming article about the “bugs in the virtual clinic” about the role of technical challenges that patients and clinicians face that may impede virtual care. There are several: wifi issues, video and audio troubleshooting, navigating mobile applications just to name…